Coiled Keychains

FAQ

Overview of Ordering at BudgetKeychains.com

After placing an order, you'll immediately get an e-mail confirmation with your order number. You can either attach your art work at the time of ordering or along with this confirmation mail. If you wish to make any change at this stage, then inform us through email or get in touch with us immediately @ 855-539-8247 (Toll Free).

Once product details are finalized, you will receive free digital proof within 24 hours or a day. There you can make improvements or suggest corrections (remember, you will receive a FREE digital proof on any order!). Once we receive art approval, our team starts working to serve you before the due date. Keep in mind, we don't charge anything extra other than the indicated prices.

ARTWORK
What kind of artwork should I send? What if I don't have an artwork?

Stay cool. Send us what you have. Our art team will get in touch with you to create based your expectations. If you don’t have an artwork, still our team will be happy to help you in creating one from a sketch.

How do I upload or send artwork?

If you wish to send us art file placed on your local computer, click on the "Upload artwork" button offered on the checkout confirmation page. On clicking that button you can see the page showing your chosen products with “View/Upload Artwork” button straightly indicated against them and also you can write “Artwork notes” in the column against it. On clicking “View/Upload Artwork” button you’ll see “Upload Artworks” window where you will see three tabs for uploading artwork. Click on the file tab against artwork 1, 2, or 3 and then you’ll see a browse window that will aid you to navigate to the desired file in your system. You need to click on the file once and click the “open” to attach it to the desired tab. Click on “Upload” to finish the process. Once you click on it you will see three tabs – view, download, delete offered in the space where you have uploaded image, thereby giving you discretion to view, download or delete image that you uploaded.

Also, you can send your artwork by email to

Supported File Formats: PNG, PDF, TIFF, EPS, AI and JPG

Do you retain my artwork in file?

Yes, we do, so that you have an easy reordering the next time.

SHIPPING AND DELIVERY
Do you ship internationally?

No, we don’t! We only ship within Contiguous USA.

Do you offer free shipping?

Yes, we do offer free shipping on most printed keychains. You can avail free ground shipping to all states within Continental USA.

What are the other shipping modes offered by you?

Apart from free shipping, we offer FedEx – 2 Days and Standard Overnight shipping.

Do you offer drop shipping?

Yes. When an order is shipped to multiple locations, the largest order charge to one location will be considered as free shipping. There will be extra shipping charges to any additional location.

How fast can I expect my order?

Production times vary depending on your ordering quantity, chosen imprint method and your location. It usually takes 2 -7 days for imprinting and 2-4 days for shipping products to destined location. The delivery period depends on mode of shipping you have chosen. As suggested, you can avail facility of free ground shipping, 2-day and next day shipment. If you need your item on urgent basis or if you have any questions regarding the product ordering and dispatch, then feel free to contact us, we will be happier to help!

*We are not responsible for shipping delays caused due to inherent weather conditions, labor problems and natural calamities.

PAYMENT
What type of payments do you accept?

We accept all major credit/debit cards and PayPal.

When will you charge my credit card? Do you expect pre-payment?

We ‘authorize’ your card during ordering or when the product goes into production but we do not collect money when you register on the website or make up the mind about ordering from us.

Can I expect refund on my order?

If the product bears manufacturing defect then you can always expect refund on order. We don’t offer discounts for causes or issues that are beyond our reach. We can consider your request if you sound genuine. Please contact our customer services department at 855-539-8247.

GENERAL ORDERING INFORMATION
What if I receive less or more than I ordered?

You will exactly receive what you ordered. It is extremely an unlikely event that you receive more or lesser than your order. In that case, you won’t be overcharged and you will be charged according to the quantity you received.

Can I change or cancel my order?

If you wish to discontinue with the order or change it, then approach us before the product goes into production. Once items go into production and get imprinted, no cancellation will be entertained. If you need to make some changes for order, please contact our Customer Care Representative and they will be happy to assist you. Do it immediately after you receive your design proof.

What do you mean by set up charges?

Set up charges is an umbrella term for charges procured on various stages of branding such as screen charges, die charges, etc. These charges are not to be confused with art set up charges. We offer free set up on exactly the same reorder.

Will you offer me a proof on re-ordering?

Yes. Be it a new order or a same re-order, you will be receiving the digital proof same as any fresh or first order!

Can I expect a free sample?

Yes! We offer free samples on most pieces. If you are doubtful, then get in touch with us to know more. Most of the times you can keep this item but for expensive items we request customers return it after examining. This free sample service is developed for serving customers who are serious about doing business with us. We reserve the right to refuse any free sample request as per our discretion.

Can I place orders smaller or larger than those shown?

We have set minimum order limit for every item. So we don’t accept orders below that limit but you can always order more than the stipulated high limit and seek price benefits, too.

GUARANTEES
Do you offer 'On-Time or Free Guarantee'?

Yes and they are absolutely free! If we miss shipping on the date agreed, then we will give it to you for FREE.

Do you offer lowest price guarantee?

Yes, we do. The term lower total price means total price combining product, imprinting or art set up fees. If you find any product below what we offer, then feel free to get in touch with us within 30 days with valid proof and receive 10% discount on total purchases.

What if I don’t find my order up to the mark?

If you are dissatisfied with the order for reasons on our part, then feel free to get in touch with us at 855-539-8247.

IMPORTANT NOTES

*All prices and product information are subject to change without prior notice.

*The artwork, trademarks, designs shown on key tags are examples of products and imprinting techniques that we offer. They are not to be considered an endorsement by those brands implied on them.


Free Shipping On Most Printed Orders QTY UP TO 5000
Free 1st Color Setup

Product & Design Quality -I am very pleased with the design and print quality on the key chains.
Customer Service & Shipping - The proofs were handled promptly and accurately.

Kenney Gulley

Product & Design Quality -this is an amazing product
Customer Service & Shipping - customer service was impeccable and shipping was very fast

Simona Vasu

 

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What if I don't have an artwork?

If you don't have an art work, our team would be happy to help you in creating one from sketch.

Do you offer free shipping?

Yes, we do offer free shipping on most printed keychains. You can avail free ground shipping to all states within Continental USA.